Information Technology Desktop Support (Baie-D'Urfe)

Job Title: IT Desktop Support Technician Job Type & Location: Baie d'Urfe, Canada (Onsite) Work Schedule: 5 days a week Language Requirement: - French Speaker – Fluent or Native Job Requirements Technical Skills - 3–5 years of strong experience in IT Infrastructure field support, including troubleshooting hardware, software, and OS issues while maintaining compliance with hardware warranties and customer security policies. - Hands-on experience in installing, troubleshooting, and fixing desktops, laptops, printers, and other peripherals. - Basic knowledge of enterprise LAN/WAN environments and ability to perform smart-hand activities on-site. - Capability to lift or move equipment weighing up to 50 lbs. - Expertise in desk-side support and PC break/fix, including basic administration of Windows OS and preferably MAC/Linux OS. - Working knowledge of TCP/IP, DNS, DHCP, VPN, and RDP. - Experience providing smart-hand support for networking and peripheral devices such as routers, switches, firewalls, monitors, scanners, etc. - Solid deductive reasoning and troubleshooting skills for system and network issues, including end-user cabling. - Experience in problem management and repeat call analysis to identify preventive actions. - Familiar with ticketing tools such as ServiceNow or Remedy. - Preferred qualifications: Associate Degree in Electronics and CompTIA A Certification (other OEM certifications like Dell, Toshiba, Lenovo are a plus). Must-Have Skills: - Desktop imaging - Application installation/support - Outlook troubleshooting - Printer troubleshooting - Conference room management - Ticketing tool knowledge Non-Technical Skills - Excellent customer management skills. - Strong oral and written communication abilities. - Ability to interact professionally with customers at all levels. - Driven, results-oriented, and passionate about IT support. - Capable of working independently or as part of a team. - Able to meet deadlines and work proactively with a sense of urgency. - Flexible to work varying schedules as required. Apply on Kit Job: kitjob.ca/job/2pntxj