Lead Product Designer For Customer Experience Kitchener

Join Jobber as a Lead Product Designer, focusing on optimizing the customer experience from trial to effective use. Your role will define how current users engage with the product. Reporting to the Director of Product Design, you will collaborate with different teams to craft onboarding experiences that utilize AI-powered insights to ensure user confidence and satisfaction. This position requires a strong background in SaaS product design, particularly in growth and activation strategies for recent customers. Key Responsibilities: • Design end-to-end onboarding and activation workflows • Partner with engineering and product teams for seamless integration • Advocate for transparent and trustworthy AI recommendations • Utilize both qualitative and quantitative insights for improvements • Lead initiatives that enhance overall customer experiences Requirements: • Minimum of 5 years in SaaS design roles • Excellent skills in UX and UI design methodologies • Familiar with product testing and behavioral analysis • Experienced in designing personalized AI-driven experiences • Robust communication skills for effective stakeholder alignment Drive meaningful customer interaction and satisfaction as a Product Designer with Jobber. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nhce9