Performance Manager, Customer Training (Canada) (Kitchener)

Description Summary Position Objective: The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan. Position Responsibilities: Management Responsibilities: Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities. Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.) Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit ST paperwork to ensure forms are completed correctly, and they are stored in the LMS. Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts. Lead the trainer recruitment and trainer onboarding processes. Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers. Work with branch managers to actively recruit branch trainers and Customer Evaluators (CS). Coach and mentor branch contributors and provide on-going support to ensure engagement. Identify non-participating CEs and engage them in the program. If certified, conduct equipment operator certification and general safety training for customers to augment ST staffing as needed. Maintain current equipment operator and other related certifications. Provide oversight to ensure all training activities comply with CSA standards and applicable provincial occupational health and safety statutes Act as a subjectmatter resource for provincial regulatory interpretation, supporting trainers, sales teams, and customers with guidance on CSA standards and provincespecific compliance considerations. Financial Responsibilities Support the development of the annual budget for the assigned coverage area. Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed. Seek opportunities to profitably grow the business to include partnering with local industry group chapters, ST coverage area expansion and optimization, upselling/cross-selling, etc. Sales Responsibilities Work with the National Account and Strategic Account teams to sell training to large customers and include training in National Account agreements. Attend sales team meetings to promote the training product offering and discuss new products and other updates to our program. Train the sales teams how to sell safety training. Requirements: Education & Experience: Bachelors degree or equivalent Demonstrated leadership and supervisory skills Understanding of a Profit and Loss Statement and its levers Broad knowledge of construction industry safety standards, practices, and regulations Dependable, organized, motivated, and self-starter Customer-service and solutions oriented Ability and willingness to travel; overnight travel may be required (20%-40%) Proficiency in MS Office products, such as Word, Excel, Power Point, and Outlook $100,694.00 - $151,042.00 Physical Demands: Must be able to bend, squat, crouch and/or reach and lift twenty-five pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelts safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. Base Pay Range - Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental, Vision, Life Insurance Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages Tuition Reimbursement RRSP Matching Tool and Boot Allowance Career development and advancement Employee Assistance Program Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment chance please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter. Position is for an existing vacancy Apply on Kit Job: kitjob.ca/job/2ocvdv