Supply Chain Senior Supervisor, Kitchener

Supply Chain Senior Supervisor– A critical leadership role ensuring operational excellence, inventory integrity, and service performance across the organization.

Position Title Supply Chain Senior Supervisor

Department Supply Chain

Reports to Director, Supply Chain

Position Summary The Supply Chain Senior Supervisor plays a critical leadership role in ensuring operational excellence, inventory integrity, and service performance across the organization. You will lead a team of planners, collaborate closely with cross‑functional partners, and optimize purchasing, forecasting, and replenishment activities that directly support customer satisfaction and business profitability.

Key Responsibilities Leadership&Team Development

Provide coaching, training and development for Supply Chain Team KPIs: Coaching documentation completed monthly≥99.2%.

Support employee engagement and team performance. KPIs: Team engagement score improves or remains above company benchmark.

Ensure strong onboarding for new team members. KPIs: Onboarding milestones completed within 30–60 days.

Inventory&Replenishment Performance

Maintain system vs. physical inventory accuracy.

Achieve strong customer service levels through accurate replenishment and forecasting. KPIs: Fill rate≥99.2%.

Manage inventory levels within targeted Days of Inventory on Hand and Turns. KPIs:≥ 8 turns annually.

Reduce backorders and ensure product availability. KPIs: Backorders≤1% of total SKUs.

Operational Efficiency

Ensure high accuracy and timeliness of Purchase Orders. KPIs: PO accuracy≥99.2%; vendor confirmations within 48 hours.

Improve supplier performance and delivery consistency. KPIs: Vendor on‑time delivery ≥98%.

Resolve replenishment and operational issues quickly and effectively. KPIs: Issue resolution cycle time≤24–48 hours.

Reduce waste and proactively manage at‑risk inventory. KPIs: Expired/at‑risk inventory reduced by 25% YOY.

Maximize vendor recovery through effective reclamation processes. KPIs: Vendor credit recovery≥95% of eligible claims.

Support financial performance through strategic buying. KPIs: Forward buy savings meet or exceed annual targets.

Operational Requirements

Follow safe work procedures and maintain a clean, organized, and hazard‑free work area.

Ensure full compliance with Food Safety, HACCP, WHMIS, and OHSA standards and training.

Support accurate reporting of injuries, accidents, and near‑misses; collaborate with Health&Safety on corrective measures.

Report any concerns related to safety, food safety, or product handling.

Qualifications&Experience

Minimum 3–5 years of experience in buying or planning within the foodservice industry or comparable experience.

Advanced E3 practical experience and knowledge.

Broad background in Supply Chain Planning and Inventory Management, with strong understanding of logistics and effective purchasing timelines.

Independent, analytical thinker with strong business acumen and a focus on profitability and feasibility.

Demonstrated energy, urgency, and problem‑solving capability in fast‑paced situations.

Proven ability to build and maintain strong relationships with internal partners and external stakeholders.

Solid negotiation experience and comfort working with diverse groups.

Proficiency with planning and forecasting tools, and strong Microsoft Office (Excel) skills.

Additional Requirements

Exceptional communication skills with the ability to engage professionally with customers, suppliers, and colleagues.

Strong ability to manage competing priorities and perform effectively under pressure.

Ability to remain calm and effective in fast‑paced, high‑pressure environments.

Equal Opportunity Employment Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities.

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