Desktop Support Level 2 Kitchener

Responsibilities: Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Handle software installation/support/upgrades Perform deskside support services installing and troubleshooting of hardware, software and network related issues Provide 1 st level Help Desk support Perform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond/update/close calls from National Dispatch/Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirements Knowledge, Skills, and/or Abilities Required: Have at 1 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities Have at 1 2 years of deskside support experience Have solid internetworking and troubleshooting skills Have A+ certification May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Exceptional customer service skills Valuable communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work versatile work schedules Must have a minimum of a Diploma from a recognized IT program Interested individuals should apply directly with a copy of their most recent resume and daytime contact information. Apply on Kit Job: kitjob.ca/job/2oq4g0