Manulife Director, Training & Operations Improvement …, Waterloo Regional Municipality

Join Manulife as a Director focused on Training, Documentation, and Continuous Improvement. Elevate the Group Benefits operations by infusing expertise in training and process optimization. As a key leader with a deep understanding of health benefits and claims, you will have 7-10+ years of relevant experience. This role includes developing training modules, managing documentation standards, and spearheading a continuous improvement program. Your work will ensure operational precision and enhance client satisfaction. Key Responsibilities: - Create and implement training strategies and certifications - Develop standardized processes and templates - Align documentation with critical business partners - Conduct root-cause analysis to minimize defects - Champion and simplify business rule configurations Requirements: - 7-10+ years in operations within the group perks sector - Proficiency in both English and French encouraged - Expertise in process improvement and Lean Six Sigma - Exceptional stakeholder management skills - Experience with policy administration systems required Become a driving force for change at Manulife through your leadership in training and operations. Apply on Kit Job: kitjob.ca/job/2oti1j