Operational Forecasting Analyst (Kitchener)

Overview You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues — experts in their fields — who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to recent heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients — who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description Role Summary At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. Are you someone who is passionate about data, with superior analytical, data exploration, modeling and visualization skills, and more than 2 years of practical experience in analyzing business data? If so, consider applying your skills and experience to a data scientist position in the Canadian Shared Services team. We are looking for someone to focus on forecasting demand, creating models and analyzing data. In this role, you will dig deep into business data to generate insight and recommendations based on your findings and communicate those with senior leaders and other stakeholders. The role requires creative problem‑solving ability, teamwork, excellent communication and presentation skills, a willingness to try new techniques, and the ability to handle several diverse and concurrent projects. The results of your work will be used for operational decision‑making identifying continuous improvement opportunities. What Will You Do? - Investigate business processes and design, maintain, and refine models of business workflow - Collect, manipulate, and analyze data to forecast demand for several diverse business units - Work within a team to provide analysis, insights and recommendations to senior business leaders to help them recognize areas of opportunity and drive evidence‑based operational decisions - Formally apply statistical / scientific rigor to analysis of data - Look for ways to innovate and improve processes in a Continuous Improvement environment What You Need to Succeed - One plus year of experience in data analysis with an emphasis on forecasting or predictive analysis - Experience building models on multiple toolsets – Python, AWS Sagemaker - Ability to visualize model outcomes with other data on visualization platforms like Tableau, Power BI - Familiarity with querying data using SQL - Experience analyzing and modeling business process data - Strong critical thinking & creative problem solving - Demonstrated experience working with data, including transformation, manipulation, forecasting, and statistical modeling - Experience using a variety of data analysis methods and forecasting techniques including statistical and simulation‑based approaches - Experience working with time series data, using a variety of forecasting methods - Experience measuring and interpreting forecast accuracy - Ability to assess model validity and appropriateness - Demonstrated ability to produce and communicate meaningful results from data - Ability to effectively visualize and present complex data adapted to a variety of audiences - As this position is posted in several locations, bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French‑speaking colleagues or internal partners across Canada or worldwide Preferred Skills - Minimum of bachelor degree in Statistics, Operations Research, Management engineering, Industrial engineering, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience Assets - Experience with Workforce Management Software (IEX, Genesys) - Experience using large databases with complex relationships between tables - Experience working with Call Centre data, understanding of queuing theory and Call Centre mathematics Unique Requirements - As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life before the start date To see if you are eligible for this clearance, please review the section 201 on the Federal Government site What's in it for you? - The opportunity to move along a variety of career paths with amazing networking potential - A friendly, collaborative, and inclusive culture - The option to work from your home office (for select roles only) - Wellness programs that support the three pillars of your health – mental, physical and financial - Being part of our Analytics community, where we share best practices and broaden skill‑sets Salary Range 58,000 – 93,000 Job Category Advanced Analytics Posting End Date 24/05/2026 Equal Opportunity Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e‑mail a request to We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p0dxe