Social Media Analytics and Operations Manager (Kitchener)

Social Media Analytics & Operations Manager Kitchener (ON), Canada We are looking for a Social Media Analytics & Operations Manager who will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value. Responsibilities Analytics & Insights - Own and evolve Phonak’s global social media measurement framework, KPIs, and benchmarks aligned with business objectives - Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities - Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion - Track ROI of campaigns and always‑on social activity - Conduct audience, content, and competitive analysis to inform strategy - Present insights to stakeholders and senior leadership in clear, compelling formats Operations & Governance - Lead the global social media tools ecosystem, including publishing, listening, analytics, DAM, and advocacy platforms - Standardize processes, workflows, and best practices across global and local teams - Manage content calendars and publishing governance - Ensure brand consistency, regulatory compliance, and market adherence - Maintain social playbooks, guidelines, and training materials - Oversee agency and vendor performance related to analytics and reporting Enablement & Collaboration - Support local markets with performance reporting, insights, and optimization recommendations - Train stakeholders on tools, reporting, and data interpretation - Collaborate with paid media, CRM, and web teams to integrate cross‑channel insights - Act as Phonak’s internal expert on social media data and operations Innovation - Identify new tools, automation opportunities, and emerging measurement approaches - Test and implement AI or advanced analytics solutions to increase efficiency - Stay ahead of platform updates, algorithm changes, and industry best practices Qualifications - 5+ years of experience in social media analytics, digital marketing operations, or performance marketing - Solid expertise with social analytics and listening tools (e.g., Hootsuite, Brandwatch, or similar) - Experience building dashboards in Power BI, Tableau, Looker, or equivalent platforms - Proven ability to translate data into strategic, actionable insights - Experience working in global or multi‑market environments - Excellent stakeholder management, communication, and presentation skills - Highly organized, with strong process and systems thinking - Minimum of 200Mb/sec download and 10Mb/sec upload internet connectivity required for remote/hybrid work Preferred - Experience in healthcare, medical devices, or other regulated industries - Familiarity with paid social and performance marketing metrics - Experience managing agencies or vendors - Knowledge of influencer and advocacy programs - SQL or advanced analytics capabilities Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. Apply on Kit Job: kitjob.ca/job/2pajhq