Customer Care Representative Shipment Issues Kitchener

Become a Customer Care Representative at Purolator focused on shipment resolution in Kitchener. This role is part time and centers on problem-solving and package management. Working in a casual capacity, you’ll address delivery issues and assist with returns from Monday to Friday, 2:00 pm to 8:00 pm. Your responsibilities include scanning undelivered freight and preparing packages for redelivery. Using Salesforce, you’ll track shipments and close case logs, ensuring effective communication across teams. Key Responsibilities: • Resolve package delivery issues with customers • Scan and sort undelivered freight efficiently • Prepare accurate tracking data for redelivery • Conduct inspections on damaged packages • Communicate delays to management promptly Requirements: • At least 3 months in a customer service role • Knowledge of operations planning and procedures • Experience with shipping and receiving operations • English proficiency for stakeholder communication • Robust operations management skills Help customers resolve their shipment issues while working with Purolator in Kitchener. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pg8sn