Customer Service Manager Kitchener Waterloo

Service Manager – E-Bikes, Mobility Scooters & Golf Carts We’re looking for a motivated and experienced Service Manager to join our team! We specialize in servicing e-bikes, mobility scooters, golf carts, and more — and we’re growing. Providing and managing service for units sold between 5 locations. What You’ll Do Oversee day-to-day service department operations Manage repair workflows, technician scheduling, and customer communication Ensure jobs are completed accurately, on time, and to a high standard Build robust relationships with customers and follow up on service needs Handle estimates, work orders, and service documentation Identify upsell and add-on opportunities to drive department revenue What We Offer $20/hr base pay Performance-based commission — averages around $30/hr total, with top performers reaching $35/hr (commission is based on performance and not guaranteed) benefits package In-person position, 40 hours per week A hands-on role in a fun, unique industry What We’re Looking For Experience in a service, repair, or dealership environment (powersports, automotive, cycling, or similar is a plus) Solid organizational and customer service skills Ability to lead and motivate a team Comfortable working in a rapid-paced, hands-on setting Mechanically inclined or willing to learn our products If you’re a people person who loves keeping things running smoothly and wants to grow with a passionate team, we’d love to hear from you. Apply today — Pay: $20.00-$35.00 per hour Benefits: Dental care Flexible schedule On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2pgbyt