Customer Care Representative - Shipment Issues (Kitchener)

Become a Customer Care Representative at Purolator focused on shipment resolution in Kitchener. This role is part time and centers on problem-solving and package management. Working in a casual capacity, you’ll address delivery issues and assist with returns from Monday to Friday, 2:00 pm to 8:00 pm. Your responsibilities include scanning undelivered freight and preparing packages for redelivery. Using Salesforce, you’ll track shipments and close case logs, ensuring effective communication across teams. Key Responsibilities: - Resolve package delivery issues with customers - Scan and sort undelivered freight efficiently - Prepare accurate tracking data for redelivery - Conduct inspections on damaged packages - Communicate delays to management promptly Requirements: - At least 3 months in a customer service role - Knowledge of operations planning and procedures - Experience with shipping and receiving operations - English proficiency for stakeholder communication - Strong operations management skills Help customers resolve their shipment issues while working with Purolator in Kitchener. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p9v2d