Social Media Analytics and Operations Manager (Kitchener)

Social Media Analytics&Operations Manager

Kitchener (ON), Canada We are looking for a Social Media Analytics&Operations Manager who will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value. Responsibilities

Analytics&Insights

Own and evolve Phonak’s global social media measurement framework, KPIs, and benchmarks aligned with business objectives Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversionTrack ROI of campaigns and always‑on social activity Conduct audience, content, and competitive analysis to inform strategy Present insights to stakeholders and senior leadership in clear, compelling formats Operations&Governance

Lead the global social media tools ecosystem, including publishing, listening, analytics, DAM, and advocacy platforms Standardize processes, workflows, and best practices across global and local teams Manage content calendars and publishing governance Ensure brand consistency, regulatory compliance, and market adherenceMaintain social playbooks, guidelines, and training materials Oversee agency and vendor performance related to analytics and reporting Enablement&Collaboration

Support local markets with performance reporting, insights, and optimization recommendations Train stakeholders on tools, reporting, and data interpretation Collaborate with paid media, CRM, and web teams to integrate cross‑channel insights Act as Phonak’s internal expert on social media data and operationsInnovation

Identify new tools, automation opportunities, and emerging measurement approaches Test and implement AI or advanced analytics solutions to increase efficiency Stay ahead of platform updates, algorithm changes, and industry best practices Qualifications

5+ years of experience in social media analytics, digital marketing operations, or performance marketing Strong expertise with social analytics and listening tools (e.g., Hootsuite, Brandwatch, or similar) Experience building dashboards in Power BI, Tableau, Looker, or equivalent platforms Proven ability to translate data into strategic, actionable insightsExperience working in global or multi‑market environments Excellent stakeholder management, communication, and presentation skills Highly organized, with strong process and systems thinking Minimum of 200Mb/sec download and 10Mb/sec upload internet connectivity required for remote/hybrid workPreferred

Experience in healthcare, medical devices, or other regulated industries Familiarity with paid social and performance marketing metrics Experience managing agencies or vendors Knowledge of influencer and advocacy programs SQL or advanced analytics capabilities Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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