Patient Experience Advisor at WRHN (Kitchener)

Enhance patient care as a Patient Experience Advisor with Waterloo Regional Health Network (WRHN). This full time role focuses on resolving patient concerns and fostering community-driven health care. At WRHN, you will collaborate closely with clinical teams, patients, and their families to improve health care experiences. Your role will involve investigating patient queries, supporting staff, and identifying areas for quality enhancements. You will champion service recovery and develop best practices in People Centred Care. Key Responsibilities: - Address patient concerns collaboratively with health staff - Investigate and respond to patient issues in a timely manner - Coach staff and physicians on challenging patient interactions - Maintain detailed documentation of concerns and feedback - Analyze data to identify systemic issues for improvement Requirements: - Bachelor's degree in a relevant health services field - Minimum 5 years of related experience preferred - Knowledge of key health legislation - Strong interpersonal and communication skills - Ability to manage conflict and de-escalate situations Shape the future of compassionate health care through impactful patient interactions at WRHN. Apply on Kit Job: kitjob.ca/job/2pipr0