Technical Support Representative For Rov Customer …, Kitchener

We're looking for a proactive ROV Technical Support Representative! Leverage your expertise to assist customers via various communication platforms and provide top-tier troubleshooting for complex issues. In this full time role, you will work closely with customers, engineers, and internal teams to ensure seamless support for mechanical and software components. Your responsibilities include generating service invoices, managing support tickets, and maintaining up-to-date documentation to optimize service quality and reporting. Key Responsibilities: • Deliver exceptional technical assistance to customers • Troubleshoot and diagnose Tier 3 networking issues • Document support cases to enhance trend analysis • Facilitate service scheduling and quoting processes • Participate in on-call support rotations as necessary Requirements: • Proven communication and customer service skills • Experience with relevant technical systems is an asset • Robust organizational and documentation capabilities • Eagerness for skilled growth and development • Knowledge of Tier 1 and 2 training procedures required Join us in enhancing our customers’ experiences by providing expert support while growing your technical skills in the ROV sector. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pljj8