Customer Service Representative (Fixed Term), Kitchener

Location Address: 324 Highland Road West Unit 6, Kitchener Salary / Pay: $20.82/hour Job Posting Description

At the LCBO, we always have the right spirit! Do you? Candidates only need to apply for one position for cities/towns with multiple locations and job postings. The LCBO is looking for Summer Customer Service Representatives available to work between May 4, 2026 and September 7, 2026. We are looking for great people who are passionate about delivering an engaging customer experience that keeps our customers coming back. If you’re interested in becoming a friendly and helpful go‑to expert in our retail stores for Summer 2026 then this role is for you.As part of your paid training, you will learn about store operations, customer service, and product knowledge: wine, beer, ciders and spirits. As an LCBO Customer Service Representative, you will have a chance to inspire others and share your knowledge with our customers. About the Role

This is an on‑site role. Reporting to the Store manager, you will: Serve customers using our cash register system promptly, courteously and responsibly, providing a positive and memorable customer experience. Ask for donations for our partner charities (our Spirit of Sustainability Campaign). Participate incustomer experience and postal code surveys.Receive product, replenish it on the shelves, face‑up products. Ensure our store is clean, organized, and safe for all (clean up spills and broken bottles). Lift cases of various sizes and weights (up to 40 lbs/18 kg) repeatedly while standing for long periods. Qualifications

Comfortable working with people (teammates and customers). Legally allowed to work in Canada (must have a valid SIN, Student or Work Permit). At least 18 years old. Bilingualism (English and French) is a bonus. Agree to complete a Criminal Background Check, at your own expense, before starting work with the LCBO.Required Availability

Friday (5:00 PM– Close) Saturday and Sunday (available all day for a 4 to 8 hour shift) Long weekend: Victoria Day weekend, Canada Day weekend, Civic Holiday weekend, Labour Day weekend. Additional Availability

Additional work may be available during the week (Monday– Thursday), based on store needs. Schedules are posted two weeks in advance. Extra shifts may come up on short notice. Why Join the LCBO

Online learning to support your interests and growth. Future employment opportunities for eligible employees. Employee Family and Assistance Program (TELUS Health). Discounted services, products and tickets to sporting and entertainment events (WorkPerks). You’ll feel good knowing your work is helping make a difference in communities across Ontario.There is a world of opportunities at the LCBO. Accommodation

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If you need an accommodation, please let us know at interview or employment opportunity.Equal Opportunity

The LCBO is an equal‑opportunity employer committed to diversity and inclusion.

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