Technical Support Technician, Verdun South

ProKontrol is the largest distributor of heating, ventilation, air conditioning and refrigeration controls (HVACR) for commercial buildings in Canada. We distribute all major brands of HVAC controls under one roof. More than a Supplier…A Solution! In addition to products and parts support, we also offer retrofit services, start-up services, telephone and on-site technical support, engineering design, panel assembly, technical drawings/wiring diagram and software programming. For 40 years, ProKontrol has been showing consistentgrowth with locations in Laval, Longueuil, Quebec, Toronto, Ottawa and Halifax in addition to our location for combustion. We are looking to fill the following position:Interested in a career with the ProKontrol team? Please send your resume to:

Answer incoming calls in a professional manner Handle critical calls involving difficult stakeholders Support customer requests related to service calls, technical recommendations, and system start-ups Troubleshoot customers’ technical issues Resolve issues efficiently and effectivelyDocument requests in the CRM system Collaborate, as needed, with internal resources and/or suppliers on complex issues Develop customer solution templates Share acquired knowledge with the project team Perform testing and trials on new technologies Prepare technical documentation for customers, when requiredPerform any other related tasks Stay up to date with knowledge pertaining to new products and technologies Attend training sessions given by suppliers and participate in industry meetings, seminars and trade show Requirements

AEC or DEC in Building Mechanics, Automation, or an equivalent specialty Minimum 5 years of experience in customer service Bilingual (French and English) Basic knowledge of electricity and building mechanics Experience in programming/configuration in the HVAC field– Asset Knowledge of common office softwareKnowledge of JCI, Honeywell, Distech Controls, or Niagara products– Asset Interpersonal communication Learning capacity Stress management We Offer

Full Benefits Plan including Teledoctors Parking, Kitchen and Hot Beverages Opportunity to grow within the company Personalized Training for all Flexible Schedule BBQ&Other Festivities Technical Challenges and numerous products to explore!

#J-18808-Ljbffr