Client Service Representative - Tilbury, ON

What You’ll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a rapid‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members so they can reach their financial goals. You’ll be flexible to work our banking center hours, which may include evenings and weekends, and to work at multiple banking centers within a reasonable travel distance. At CIBC we enable a work environment most optimal for you to thrive in your role; to successfully perform your work, you’ll be on‑site full‑time.

How You’ll Succeed

Client engagement – help clients manage their accounts and products, focus on the client experience, and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

Problem solving – listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to create a better solution together.

Leveraging technology – become a technology expert. Share your knowledge by introducing clients to our mobile banking applications and helping them manage their banking needs.

Who You Are

You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do.

You’re goal oriented, motivated by accomplishing your goals and delivering your best to make a difference.

You’re passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn; you have a strong sense of curiosity and a passion for growing your knowledge.

You engage with your heart and mind, caring about people and respecting different perspectives, listening and learning from others’ experiences.

Values matter to you. You bring your real self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

An opportunity for growth: competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and a social, points‑based recognition program.

Technological tools and workspace designed to bring great minds together to create innovative solutions for our clients.

A culture that supports ambition, with initiatives like Purpose Day—a paid day off dedicated for you to invest in your growth and development.

Subject to plan and program terms and conditions.

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact .

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You must be legally eligible to work in the specified location(s) and, where applicable, have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skill tests (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process to better understand you and to give you the opportunity to learn more about us.

Job Location Tilbury

Employment Type Regular

Weekly Hours 15

Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ozabz