Claim Handler Supervisor (Langford)

Position: Claims Handler Supervisor NOC 12011 Company: 0910016 BC Ltd, Motomaxx Location: 967 Whirlaway Cres suite 114, Victoria, British Columbia, V9B 0Y1 Vacancies: 1 Wage: $45.38 per hour Hours: 40 per week Benefits: ● Dental care ● Extended health care ● RRSP match Qualifications: ● 5+ years of claims handling experience, with a focus on personal auto ● CIP designation ● Previous supervisory or team leadership experience preferred ● Strong knowledge of insurance principles and claims practices in British Columbia ● Familiarity with regulatory expectations (e.g., fair claims handling, privacy requirements) ● Excellent communication, coaching, and decision-making skills ● Ability to manage competing priorities in a fast-paced setting Language of Work: English Duties: ● Supervise and mentor a team of claims handlers, providing guidance and performance management ● Oversee the handling of auto claims from FNOL (First Notice of Loss) through to resolution ● Ensure claims are managed in accordance with internal policies, insurer guidelines, and BC regulatory requirements ● Review complex or escalated claims and provide direction on coverage and settlement decisions ● Monitor team productivity, service levels, and quality metrics ● Support audits, compliance reviews, and reporting requirements ● Collaborate with broker partners and internal stakeholders to resolve issues efficiently ● Identify opportunities for process improvements and implement best practices Email: Address: 967 Whirlaway Cres suite 114, Victoria, British Columbia, V9B 0Y1 Job Type: Full-time Pay: From $45.38 per hour Expected hours: No less than 40 per week Benefits: - Dental care - Extended health care - RRSP match Work Location: Hybrid remote in Langford, BC Apply on Kit Job: kitjob.ca/job/2ogaea