Member Educator Staff, Highlands

Position:

Permanent Full-Time– 35 hours per week Placement:

May 2026 Wage:

$21.00/hour Shifts:

Sunday to Thursday (Sunday 7:15am– 2:45pm; Monday to Thursday 5:45am – 1:15pm) Note: These shifts are subject to change based on the needs of the branch. Nature and Scope

The Member Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests. This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; paid sick time (per our policy); and a cost-shared benefits package (after completion of the probationary period) which includes:Life Insurance, LTD and AD&D (eligible after 6 months) YMCA Canada Pension Plan (eligible after one year of continuous service) Responsibilities

Ensure Y Canada Initiatives are implemented and standards met including Child Safeguarding and The Y Way Develop and maintain professional and courteous relationships with members and participants, learning and using their names Promote and educate members, guests and potential members on all membership and program offeringsAssist potential members with registration when needed Support member, guest and participant check-in process Provide facility tours through YMCA 7 Steps of Selling Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic centerEnsure the safety of all members, participants, staff, volunteers and property by following YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assignedMeet and exceed projected sales targets Maintain daily sales and program statistics Remain calm and use supportive language when dealing with upset members and stressful situations Qualifications

High School graduation required, post-secondary education in progress or completed preferred Commitment to build meaningful relationships through positive daily interactions with Y members and guests Proven customer service excellence Excellent communication and interpersonal skills Proficiency with Microsoft Office (mainly Word, Excel)Registration software experience is an asset (training provided) Current Standard First Aid and CPR (c) required A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required (prior to start date– not required at the application stage). Commitment to Organization Vision and ValuesService Orientation Communication Teamwork Problem Solving Commitment to Health and Safety The YMCA-YWCA of Vancouver Island is an equal opportunity employer.

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