Service Manager - Hybrid Role, Langley

For more than a decade, Cascadia Windows&Doors has led the high-performance fenestration industry, delivering award-winning glazing solutions aimed at improving the thermal performance and energy efficiency of buildings.

In that time, we’ve grown, we’ve innovated, and we helped thousands of developers, architects, builders and homeowners create better buildings. From our production staff to technical sales, from project managers to on-site support technicians, our achievements are driven by our exceptional team.

Check out current career opportunities below to join our team.

If there are no current openings but you’re interested in joining our team, please send a cover letter and resume.

Cascadia Windows&Doors is an innovative, industry leader, in manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy efficiency of modern buildings and drive the adoption of high-performance building products.

Cascadia is growing rapidly, particularly in geographic regions outside of BC. The

Service Manager

role will partner with the Senior Service Manager, the project management team, installation crews, and service technicians to troubleshoot service requests, provide guidance on maintenance best practices, and ensure clients’ high-performance Cascadia products perform flawlessly once installed. This role reports directly to the President.

Your role at Cascadia will be a hybrid position as a

Service Manager

(75% of the role) and

Project Manager

for smaller projects (25% of the role).

The

Project Manager

portion of your role will include managing window supply contracts for various smaller projects.

Department Service

Report to President

Location Langley, BC Flexible based on experience

Job Type Full-time

Service Manager Responsibilities

Offer a premium customer-service experience via phone, email and in-person interactions, with a focus on solution-oriented support

Provide timely responses to customer service and maintenance inquiries, qualifying requests, gathering project details and context, and providing appropriate options for remediation

Continually educate customers on installation and maintenance best practices, as well as technical resources (videos, documents, etc.) available from Cascadia

Travel to project sites, performing on-site product inspections and basic service and maintenance tasks

Act as point-person between customers and Cascadia service teams for projects requiring more extensive, on-site support

Schedule and chair weekly and biweekly service meetings

Manage service and installation calendars and prioritize on-site support, with input from the project management, installation and sales teams

Coordinate logistics of replacement or additional parts and/or materials

Maintain CRM systems with the latest project and customer information

Coordinate training and educational events targeting Cascadia’s contractor and builder clients

Coordinate with sales and marketing on the creation of service tools to better support clients

As needed, identify/retain service providers in remote geographic locations

Continuously learn about our products and industry

Project Manager Responsibilities

Confirm the scope of work is accurate

Obtain and thoroughly review contracts before execution

Provide the client with installation instructions and confirm order details

Track progress of the project to align with the start of production

Keep clients aware of the general shipping schedule and means of delivery

Manage shop drawing production (if applicable)

Coordinate 3rd party engineering input (when applicable)

Monitor and track project schedule

Identify and resolve project issues

Quote and negotiate change orders

Request invoices from accounting before shipping

Send invoices to clients

Follow up on invoices sent

Attend sites to meet the client and conduct periodic site visits

Manage deficiencies and project wrap-up with the client

Attend sites to meet clients and conduct periodic site visits

Qualifications

Experience in customer service within manufacturing, construction, or building products.

Supervisory or team lead experience.

Knowledge of windows, doors, and basic construction terms.

Proficient with CRM systems and Microsoft Office.

Strong communication and problem-solving abilities.

Able to manage escalated issues and lead a service/warranty team.

Organized, with good time-management and follow-up habits.

Ability to read product specs/drawings and coordinate with production and technical teams

What We Offer

Competitive salary based on experience.

100% company-paid extended benefits package after 3 months.

RRSP program after 2 years.

Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement.

About Cascadia Windows&Doors Cascadia Windows&Doors is an innovative, industry leader, manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy-efficiency of modern buildings and drive the adoption of high-performance building products.

How to Apply To apply, please send a resume and cover letter to Samantha Sass, Human Resources Manager at

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