Front Desk Opener (Langley)

CUSTOMER SERVICE REPRESENTATIVE Front Desk Early Mornings Gold’s Gym is hiring a part-time Front Desk Receptionist, with the potential to grow! Are you outgoing, enthusiastic, and have a passion for fitness? We would love to hear from you! ABOUT THE ROLE Time of Work - Must be available 3-4 days a week, 12-24 hours a week. - OPENING SHIFTS: Friday 4:45am-10:45am - MID SHIFTS: 1-2x week for ongoing training - Training shifts will be early mid day for the first 10-14 days of employment. - *Weekend shifts may be require upon request. - NO extended time off for travel in the first 4 months of employment. (Including Christmas) What we need from you - Valid First Aid certification an asset. - Service driven with an enthusiastic attitude. - Previous customer service experience required. - High school diploma required. - Excellent written and verbal communication skills. - Fluent in English - Ability to speak other languages an asset. - Proficient in Microsoft Office (Word, Outlook, Excel, etc.). - Knowledge of cash handling / previous experience with POS terminals. - Ability work both alone and in groups. - Critical thinking / problem solving skills. - Must have reliable transportation (vehicle) OR live within walking distance. Key Responsibilities - Ensure facility is open on time and members are able to check in at start of day. - Greet members and guests enthusiastically to encourage a positive culture at the club. - Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters. - Monitor member check-ins / Check-in guests ensuring all policies and processes are - Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner. - Complete all guest check in procedures. - Efficiently and effective input and update daily cash reconciliation documents - Process point of sale items, such as retail and concession sales. - Check in all members and guests using the proper registration procedures. - Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed. What We Offer - Positive, rewarding, and collaborative team environment. - Complimentary gym membership. - Discount on Gold’s Gym merchandise and services. NOTE: This is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Gold’s Gym British Columbia is an equal opportunity employer. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Compensation: $17.85 per hour Founded in 1965 as a small gym in Venice Beach, California, Gold’s Gym has grown into one of the most iconic and respected fitness brands in the world. Gold’s Gym BC is locally owned and operated, with three clubs across the Lower Mainland: Langley, Port Coquitlam, and Vancouver. For over 20 years, we’ve been a trusted part of the Vancouver fitness community, welcoming members and fitness enthusiasts from around the world. We offer a supportive, energetic team setting where passion for fitness meets real opportunities for growth and development. Our team members enjoy a positive workplace culture, ongoing training, and the chance to build a rewarding career within a globally recognized brand, while still benefiting from the close-knit feel of a locally owned business. If you’re motivated, people-focused, and passionate about helping others live healthier lives, you’ll feel right at home here. Apply on Kit Job: kitjob.ca/job/2osbg3