Operational Content Coordinator (Langley Township)

We are currently seeking an Operational Content Coordinator to join our team. The Operational Content Coordinator is responsible for reviewing, editing, and creating content to ensure employees have the information required to complete their day-to-day activities in a timely manner. The role provides operational support when required to ensure issues that arise are handled quickly and efficiently to provide members with an exceptional experience from our Tru Cooperative Bank (Tru) employees. The Coordinator ensures that business needs are identified, addressed and end user experiences are considered when project or operational changes are being implemented. Here’s what would be included as a part of your typical day 1. Writing & Editing: Reviews requests for current content and edits existing policies, guidelines, processes, and procedures (PGPP) submitted to the content management inbox. Uses knowledge of branch operations, Central 1 manuals, acts, rules etc. to create and update content within the PGPP portal. Ensures content is written clearly, and contains the detailed steps and information required for employees to complete tasks. 2. PGPP Standards: Uses knowledge of Tru’s standards and the PGPP templates to confirm content quality is consistent on the PGPP Portal. Ensures content uses proper spelling and grammar as outlined in the Canadian Press Style Guide. 3. Understanding Audience: Determines the audience for all content published on the PGPP Portal. Understands the unique needs of the specific audience when producing content. Recognizes the audience’s knowledge level and day-to-day activities to tailor the content to their needs. 4. Content Review: Reviews operational content annually to ensure existing content on the PGPP portal is up to date. Reviews all content on the PGPP Portal to confirm PGPP standards are maintained. Collaborates with key stakeholders and subject matter experts to provide guidance, determine business requirements, and support implementation of changes to content. Documents decisions made for corporate memory. s 5. Operational Support: Acts as a subject matter expert for operational content and provides support to the Help Desk, Tier 3 operational support and other areas of the business, as required. Develops content to ensure branch employees and support teams have detailed instructions on how to complete processes and procedures. 6. Project Support: Leads or participates in Central 1 projects to support business needs and provide perspective; researches and collaborates with key stakeholders to implement branch facing projects providing training, operational content, support documents, and communications to ensure effective execution of project deliverables. 7. Content Migration: Assists other departments with migrating their PGPP content from the Hub to the PGPP portal. Collaborates with content owners and subject matter experts to identify gaps, ensure content is current, information is not missing, and is written clearly and easy for employees to understand. Required Skills, Experience & Qualifications College, Trade or Tech School Diploma (2 years) / Completion of a technical writing certificate or diploma or equivalent combination of education and experience required 2 years’ related experience required Retail banking branch experience in a supervisor or financial advisory role experience preferred Ability to work independently, as well as collaboratively in a team environment Effective interpersonal and communication skills, both verbally and in writing with a wide variety of stakeholders Proven organizational skills, including balancing multiple responsibilities, and effectively meeting deadlines Exceptional written communication skills, including advanced use of grammar and composition Proficient with computer software applications e.g. MS Office Strong understanding of internet and web-based applications Demonstrated operational expertise in various financial services systems Knowledge of FI policies, procedures, product/services Basic knowledge of project management Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. What’s in it for you: First, we strive to make our team members feel genuinely rewarded. You’ll have: Mental health coverage and resources Customizable health benefits, as well as topped-up parental leave Performance-based compensation, employee banking advantages and group RRSP matching * Vacation time and flexible work arrangements to support your lifestyle We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role. We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices. By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead. Take the next step in your career as part of our team. Apply for this opportunity! Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check. Diversity, Equity, Inclusion & Belonging At Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture. We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities. If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement. Your individuality is welcome here. About Us We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank. Please know we appreciate your interest in us but only candidates selected for an interview will be contacted. Apply on Kit Job: kitjob.ca/job/2pbbd4