Customer Service & Operations Lead (Langley Township)

We’re looking for a Customer Service & Operations Lead in Langley, BC. Our client is a growing, globally connected organisation with a collaborative and people-focused culture. With a strong reputation in their industry and continued expansion across North America, they offer an exciting opportunity to join a close-knit team and contribute to ongoing growth. The Customer Service & Operations Coordinator will be responsible for supporting customer interactions, order processing, and day-to-day operational and administrative functions. Customer Service & Operations Lead responsibilities: - Create and manage customer quotations, ensuring timely follow-up - Respond to customer inquiries via phone, email, and other channels - Resolve customer concerns, including processing returns and identifying solutions - Maintain accurate records of customer interactions within CRM systems - Obtain freight quotes for inbound and outbound shipments - Prepare orders for shipment and coordinate with carriers - Receive and process inbound inventory shipments - Process credit card payments and assist with accounts receivable follow-up - Support customer account setup, credit applications, and account maintenance - Assist with general administrative duties and operational support as needed The successful candidate has: - 5+ years of experience in a customer service, administrative, or coordinator role - Experience leading a team is a plus - Strong organisational and multitasking skills - Excellent written and verbal communication skills - Proficiency with Microsoft Office and CRM systems - Ability to handle confidential information with discretion - A proactive, adaptable approach with the ability to work independently - Strong attention to detail and problem-solving abilities - Comfortable working in a fast-paced and evolving environment Compensation and benefits: - The discussed salary range is $65,000- $75,000 per year, depending on experience - Comprehensive advantages package, including health and dental coverage - Paid time off and additional employee perks Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted. #IND Apply on Kit Job: kitjob.ca/job/2pjns2