Senior Manager, Public Safety Group, Ahuntsic North

Director– Public Sector, Bell Public Safety Group (PSG) This role reports to the Director of Public Sector and serves as the strategic and commercial leader of the Bell Public Safety Group. The successful candidate will provide strategic direction to a high‑performance team of software developers and subject‑matter experts while driving the market introduction of Next‑Generation products.

Key Responsibilities

Provide strategic leadership and commercial direction to the Bell Public Safety Group, empowering PSG Leaders to drive day‑to‑day development and support execution.

Drive the go‑to‑market strategy and sales execution for the new Incident Data eXchange (IDX NG9‑1‑1) data‑sharing component, serving as the primary commercial prime for this product launch.

Mobilize and leverage internal Subject Matter Experts (SMEs) and team technical expertise to structure technical proposals and present detailed solutions to Public Safety leadership.

Develop and maintain executive‑level relationships with key customer contacts, serving as the primary point of escalation and strategic partnership.

Lead the response strategy for major Government RFPs and sole‑source contracts, ensuring the commercial viability of the deal while coordinating technical input from the development team.

Oversee the high‑level financial health of the business unit (P&L oversight), working with the Project Operations Analyst to ensure billing accuracy and resource efficiency.

Identify opportunities for portfolio growth and process modernization to maintain Bell’s leadership in the Canadian Public Safety market.

Critical Qualifications Education / Certifications

University degree in Business Administration, Engineering, or Computer Science

MBA

Experience

10 years of experience in Mission‑Critical Software, Public Sector Technology, or Public Safety environments.

5+ years of experience providing strategic direction to technical teams, with a proven ability to lead experts and orchestrate results without needing to be the technical SME yourself.

Proven track record in Technical Sales, Business Development, or Account Management with high‑value clients.

Experience acting as a bridge between technical development teams and non‑technical business clients.

Experience with high‑value government contracts and a strong understanding of public‑sector procurement cycles.

Candidates must be able to obtain a reliable security clearance from the RCMP (includes a minimum 5‑year verifiable history) to work on Police informatics systems and in restricted access areas related to the position.

Adequate knowledge of French is required for positions in Quebec.

Preferred Qualifications

Strong written and verbal communication skills (English essential, French is a strong asset)

Rapid learning agility: Ability to quickly understand the high‑level value proposition of complex software products (CAD, NG9‑1‑1).

Collaboration: Ability to work effectively with technical team leadership to extract necessary information for sales and management decisions.

Strong negotiation and conflict resolution skills.

Experience with remote‑work environments for self and team and use of collaboration tools (e.g., Microsoft Teams).

Strategic mindset with the ability to switch rapidly between high‑level business planning and operational crisis management.

Ability to prioritize and manage competing deliverables for both external customers and internal stakeholders.

Proficiency with MS Office suite, SharePoint.

General knowledge of public safety contact centre technologies and dispatch workflows.

Understanding of software development life cycle methodologies (Agile/Waterfall).

Additional Information

Position Type: Management

Job Status: Regular– Full Time

Work Arrangements: Hybrid– based in Canada; must report to a Bell office for a minimum of 3 days per week.

Office Location: 65 Iber Rd, Ottawa, ON, K2S 1E7.

Security Clearance: Must obtain RCMP clearance; 5‑year verifiable history required.

Benefits As part of our team you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being. Upon joining, you’ll be eligible for medical, dental, vision, and mental health benefits tailored to your needs. Bell team members receive a 35 % discount on our services and access exclusive offers from partners.

Bell is committed to ensuring equal opportunity for all applicants and values an inclusive, accessible workplace. We encourage individuals who may require accommodations during our hiring process to let us know.

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