Junior Estimator/CSR - Auto Body (Orleans), Ahuntsic North

Job Description The Junior Estimator/Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone, and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Provide friendly customer service over the phone, in person, and via email.

Schedule appointments for vehicle repair using our repair management system.

Ensure timely processing of insurance assignments.

Prepare repair orders with proper documentation.

Record all communication with customers or insurance partners during the repair process using ASE.

Manage car rental information.

Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Write accurate estimates for the damage of vehicle and repairs to be completed.

Minimum Education and/or Experience Required for the Job

High School Diploma

Minimum 1 year Customer Service experience, ideally in the automotive industry.

Required Knowledge, Skills,&Abilities

Communicate effectively, both verbally and in writing.

Ability to multitask and function well in a fast‑paced environment.

Enthusiastic and friendly demeanor.

Strong knowledge of Google platform and Microsoft Office.

Strong attention to detail with a high degree of accuracy.

Other Requirements

Valid driver’s license required.

Benefits

Competitive Pay

Medical, Prescription Drug, Dental&Vision, effective after 1 month of employment.

RRSP with company match.

Annual Paid Vacation Time Off.

Career Growth Opportunities.

Ongoing Training.

A Professional Atmosphere, Great Working Conditions with Dynamic Leadership.

Voluntary Daily Pay option available.

Compensation $22.50 - $26 per hour.

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority We believe in investing in our people. From day one, you’ll join a professional atmosphere with great working conditions and dynamic leadership. You’ll also have access to comprehensive benefits that support your well‑being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We’re dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Equal Opportunity Employer Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information.

AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

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