Sr. Claims Representative - Rideshare, Ahuntsic North

What can you expect in this role?

Provide prompt, courteous, accurate and fair claims service to all customers, internal and external

Manage complex and/or commercial auto claims

Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email

Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy

Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary

Work with the customer, broker, preferred vendors, and other stakeholders to determine the best way to resolve the claim

Maintain detailed file records by entering pertinent data into the appropriate systems

Process claims payments within your authority level

Initiate salvage and subrogation procedures on assigned claims

Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies

Achieve and maintain a file disposition rate of 100% on a monthly basis

Other duties as assigned

What do you bring to the role?

Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.

Preferably, you have a University degree in any discipline or a college diploma or the CIP designation

Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.

Knowledge of claims processes and procedures

Experience in both tort and DCPD provinces is an asset

An active adjuster license in New Brunswick or the ability to be licensed

You excel under and are comfortable with change

A demonstrated ability to work efficiently in a high volume, fast-paced environment

Strong analytical and decision-making skills-detail-oriented and highly organized

A high proficiency with Windows based programs with excellent keyboarding skills

You are team oriented - you value collegiality and accomplishing goals together

You’re an excellent communicator (written and verbal) and an even better listener

Bilingualism is an asset (French and English)

Salary Range: $50,200 - $92,500

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