Part-Time Service Team Member, Ahuntsic North

Location: OTTAWA-ORLEANS, ON

Responsibilities

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery to ensure a well‑merchandised and in‑stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Preferred Experience

Retail and/or customer service experience preferred

Physical Requirements

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Salary $17.60 - $20.50 per hour

Legal and Eligibility Michaels requires all team members in this role to be at least sixteen (16) years or older.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Benefits At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members, including health insurance (medical, dental, and vision), paid time off, tuition assistance, and generous employee discounts.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

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