Medical Office Assistant, On-Call, Ahuntsic North

Position Title:

Medical Office Assistant

Department:

Integrated Health Services

Reports to:

Primary Care Coordinator

Type:

On-call

Pay Scale:

$23.364/hr to $27.489/hr

Job Summary Provides medical reception, administrative support and records management services for the PQCHC clinics and teams.

Job Specific Responsibilities Direct Client Service

Greets clients in a welcoming, patient, non‑judgmental fashion, and screens appropriately for infection prevention and control

Registers and checks client into EMR schedule

Schedules in-person, phone or virtual appointments with clients and cultural interpreters via EMR, and ensures clients are aware of their appointments when needed

Notifies clients of cancellations or changes to appointments; completes rebooking as needed

Answers clinic phone line calls: provides information, records messages into EMR and/or redirects as appropriate, including redirecting triage calls to Registered Nurses

Administrative&Records Management

Creates, verifies and updates client information in the Electronic Medical Record (EMR)

Processes incoming mail and faxes, uploading and directing documents via EMR as needed

Processes requests for transfer of medical records, prepares and sends health care information as requested and records passwords in EMR as needed

Processes 3rd party billing as per OMA guidelines

Checks and processes EMR MOA message inbox regularly

Responds to urgent requests from Providers and assists them with tasks such as faxing and scanning prescriptions and documents, and calling clients for pick up

Scans and uploads documents into EMR as required

Utilizes secure messaging communication system with clients

Processes referrals through the EMR (includes internal, external and e‑referrals)

Requests consult notes, test results and other client’s information from hospitals and specialists’ offices

Updates the EMR address book

Orders and maintains clinic and exam room supplies inventory, consulting with an RN as necessary

Ensures exam rooms are clean, tidy and well stocked with extra attention to cleanliness as per clinic guidelines

Reprocesses equipment (collects, washes, packages and sterilizes instruments) in accordance with the Centre’s policies and procedures and incorporates infection control best practices

Performs all other Medical Office Assistant procedures listed in Policies and Procedures Manual

Teamwork and Collaboration

Attends clinic, medical office assistant, general staff and other meetings as requested

Provides health promotion activities as appropriate to the position

Supports new Medical Office Assistant training and onboarding

Other

Ensures client confidentiality is always maintained during interactions with clients and staff

Carries out opening and closing procedures of MOA clinic area

Ensures cleanliness and organization of MOA clinic area

Works flexible hours including evenings across both clinic locations (1365 Richmond Rd and 4100 Strandherd Drive)

Follows Infection Prevention and Control practices related to routine practices and additional precautions

Performs other related duties as assigned

Qualifications

Secondary school diploma and medical secretarial training

Experience using Electronic Health Record systems

Proficiency in typing and word processing, experience with data entry also desirable

Two to three years medical reception and/or basic records management experience in a clinical setting

Experience dealing with the public in a mature manner

Experience working with diverse populations

PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

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