Bilingual Customer Service Representative, Ahuntsic North

BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are you passionate about Safety&Security and seeking an opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17,000 professionals. A.S.P. provides services to several of Canada’s largest airports and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.What you will do

Greet customers, provide direction, exceptional customer service and assistance to all passengers. Proactively monitor passenger flows into the Primary Inspection Lane and monitor congestion points and capacity levels at the Customs Hall, notifying the Shift Supervisor of any concerns. Coordinate passenger flows at key areas as directed by the Shift Supervisor.Practice safety-conscious behaviours and situational awareness. Quickly and efficiently determine eligibility requirements and stream passengers into queues while providing superior customer service. Validate and confirm passengers’ need and right of entry/exit to/from controlled and restricted areas.Assist passengers in preparing for processes, including guiding passengers through automated systems and the use of kiosks. Control the backflow of passengers into controlled/restricted areas. Anticipate and create memorable passenger experiences. Establish effective working relationships with other terminal service providers to ensure the availability of products and services consistent with passenger needs (e.g., wheelchairs, electric passenger carts, baggage carts, porter services).Who you are

Minimum high‑school diploma or Grade 12 education. Fully bilingual in both French and English. Minimum of one (1) year verifiable experience in a customer service or security field or an equivalent. Eligible to work in Canada. Physically capable of performing all duties, including standing for prolonged periods, walking long distances, and lifting and relocating stanchions to manage and adjust queues.Self‑motivated with strong attention to detail. Excellent written and verbal communication and active listening skills. Able to work on a 24/7 rotation shift schedule, including nights, weekends, and holidays. Willing to provide a criminal record check upon request. Possession of a valid Restricted Area Identity Card (RAIC). If not in possession, must apply for an RAIC prior to starting employment.Successful completion of initial and recurrent company training is a prerequisite for employment. Compensation

Expected compensation: $18.40 - $19.30 per hour. Compensation range reflects base hourly pay and does not include overtime or premiums where applicable. We welcome applicants of all backgrounds. This posting does not require Canadian work experience. A.S.P. Incorporated is committed to diversity within the communities in which we operate. We encourage all qualified professionals to apply and invite anyone requiring accommodation to notify us during the recruitment process.

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