Technical Help Desk Specialist (Laval)

Hiring: Bilingual Helpdesk Specialist (French/English) – Banking Industry Are you a tech-savvy customer service skilled looking to plant roots with a major financial institution? We are looking for dependable, bilingual support specialists to join our client's Online Banking & Client Services team in Montreal! If you thrive in fast-paced environments, love solving technical puzzles, and pride yourself on your career stability, this is the role for you. ???? Position Details - Role: Bilingual Helpdesk Specialist - Location: Montreal, QC (Initial ~8 weeks onsite training, transitioning to a hybrid/remote model after) - Contract Length: 6 months to start (high potential for extension) - Compensation: CAD $22.00 – $27.00/hour (based on experience) - Hours: 37.5 hours/week - Shift: Primary shift is 12:00 PM – 8:00 PM EST (Must be flexible to work within operational hours of 7:30 AM – 8:00 PM EST) ???? What You’ll Do As a critical point of contact for digital banking users, you will: - Support clients navigating online banking platforms and mobile apps. - Troubleshoot technical issues, including password resets, biometric login issues, and transaction errors. - Assist with wire transfers, check imaging (Deposit Edge), and online navigation via screen-sharing sessions. - Manage high call volumes while multitasking across multiple internal banking systems. - Maintain strict confidentiality while handling sensitive financial data. ✔️ What You Bring (Must-Haves) - Fluency: Fully bilingual in French and English (both written and spoken fluently is a strict requirement). - Experience: Strong background in phone-based customer support or call center environments. - Tech-Savviness: Natural ability to troubleshoot applications, platforms, and login interfaces. - Soft Skills: Exceptional patience, communication, and multitasking abilities. - Reliability: A proven track record of excellent attendance and dependability. ???? Bonus Points (Nice-to-Haves) - Previous experience in banking or financial services. - Experience supporting technical products or online platforms. - Experience working within structured environments like Telus, Rogers, or similar large customer support operations. ???? Ideal Candidate Profile We are prioritizing stability and consistency. If you have a track record of successfully extending contracts, maintaining long-term employment in customer-facing roles, and navigating structured environments, you will stand out! ⚠️ Note: Due to the training schedule and critical nature of the launch, no vacation is permitted during the initial 6-month contract period. ???? How to Apply Ready to take the next step in your financial technology support career? Drop your resume in my inbox or apply directly via DM to discuss the details. Let's connect! #MontrealJobs #BilingualJobs #BankingJobs #Helpdesk #CustomerSupport #Hiring Apply on Kit Job: kitjob.ca/job/2oxxmh