Manager , Financial Services - Banking (Laval)

Manager Personal Financial Services (Future Opportunities) - Laval & Ville Saint-Laurent Personal & Commercial Banking 51,400 - $72,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. CUSTOMER: - Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/procedures. - Provide sound advice with every customer interaction, contributing to an exceptional customer experience. - Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions. - Improve customer financial confidence through ongoing dialogue and by answering questions. - Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needs. - Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances. - Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary. - Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations. - Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the advisor occupies. - May act as a point of escalation and support for the frontline and advice staff, ensuring customer problems are handled appropriately, when required. Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enable business growth. - Promote and offer full suite of products, sales, services and banking capabilities. - Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary. - Identify, suggest and actively participate in process improvement opportunities. - Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts. - Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite. - Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct. Participate in personal performance management and development activities, including cross training within own team. - Act as a brand champion for your business area/function and the bank, both internally and/or externally. High School diploma and/or - Post-Secondary or Undergraduate degree (in related field) preferred. TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive perks plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec only) *Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée. # Apply on Kit Job: kitjob.ca/job/2oruaj