Executive Lounge Duty Manager Position (Laval)

Lead the operation of the Executive Lounge with Swissport as a Duty Manager, ensuring top-notch guest service and team performance. This engaging role emphasizes overseeing staff, compliance with regulations, and achieving financial KPIs. As the Duty Manager, you will report directly to the Lounge Manager, supervising Lounge Agents and ensuring all duties are clearly assigned. You'll manage daily reports and guarantee that operations align with budgets while maintaining compliance with Transport Canada and company regulations. Coaching and training your team will be key to maintaining high service standards. Key Responsibilities: - Supervise and assign duties to Lounge Agents - Ensure proper completion of daily reports - Maintain financial KPIs and audit compliance - Coach staff and manage performance records - Ensure high-standard guest service and health policies Requirements: - High School diploma or equivalent - 3 years' experience as a maître d'hôtel - Strong leadership and problem-solving skills - Excellent communication in French and English - Computer literate and versatile with shifts Drive excellence in guest service and operations as a Duty Manager at Swissport. Apply on Kit Job: kitjob.ca/job/2pc2ew