Resourcing and Enablement Intern (Ahuntsic-Cartierville)

At Ciena, this role plays a key part in enabling scalable, high‑quality service delivery for some of the company’s largest and fastest‑growing customers. The position contributes to operational excellence by ensuring field resources and partners are prepared, skilled and ready to deliver a best‑in‑class customer experience. The impact of this work directly supports reliable deployments, reduced rework, and customer satisfaction.

How you will make an impact:

Collaborate with field partners to align technician skills with customer and project expectations

Identify gaps in enablement collateral and drive updates and improvements

Ensure new partner resources are onboarded with appropriate system access and completed training requirements

Review current products, assess regional impact, and assign required training

Maintain enablement materials to ensure they are current, scalable and relevant

Develop onboarding processes that accelerate integration and productivity for new team members

Improve deployment readiness to reduce delays and rework prior to on‑site activities

The must haves:

Application of field service operations, resource management, and enablement practices within a telecom or technology services environment

Ability to assess technical skill requirements and map them to project needs and customer expectations

Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms

Application of data management and analytical practices to identify gaps and improve data quality

Cross‑functional collaboration with PMO, operations, partners and technical teams

Communication skills used to align partners and distributed teams

Ability to manage multiple priorities in a fast‑paced environment with focus on execution and outcomes

Background in developing or maintaining training programs, onboarding frameworks, or enablement content

Problem‑solving approach focused on continuous improvement and operational efficiency

Availability to work in the office three days per week

Nice to haves:

Participation in workforce planning activities to provide visibility into resource capabilities and availability

Experience gathering field feedback and incorporating lessons learned into enablement programs

Exposure to database management activities supporting accurate and complete datasets

Pay Range: The hourly pay range for this position is $20.50 - $27.50.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. The pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation pay as required by applicable laws.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p6r7f