Customer Experience Manager Ottawa, Ahuntsic North

Elevate customer satisfaction as a Customer Experience Manager at Michaels in Ottawa-South Keyes, ON. Lead front-end operations while delivering exceptional service and managing omnichannel processes.

This role involves assisting the Store Manager in managing compliance with Standard Operating Procedures and driving team performance to meet key performance indicators (KPIs). The Customer Experience Manager also trains staff, leads store events, and ensures adherence to safety programs. Your leadership will be instrumental in fostering a customer-centric environment throughout the store.

Key Responsibilities:• Oversee adherence to Standard Operating Procedures and company policies • Achieve and manage team KPIs for optimal performance • Plan and execute engaging in-store events • Facilitate safe and efficient store operations and shrink control • Train and develop customer experience teammembers

Requirements:• Experience in retail management preferred • Ability to stand for long periods and lift heavy items • Strong interpersonal skills for customer interaction • Capability to handle cash reconciliation and inventory processes • Willingness to cross-train in Custom Framing tasks

Make a significant impact on customer experiences while driving team success at Michaels in Ottawa. #J-18808-Ljbffr