Customer Service Representative - Work from Home, Ahuntsic North

Join NTT DATA as a Remote Customer Service Representative, providing essential support to Shareholders and the investment community. Enjoy the flexibility of working from home, full-time.

In this role, you will manage inbound calls, ensuring top-notch customer service while navigating a fast-paced environment. Your communication skills and previous call center experience will be key assets as you help enhance customer satisfaction.

Key Responsibilities:• Field incoming inquiries according to service guidelines • Escalate calls appropriately and assist with resolutions • Perform necessary research and fulfill requests • Proactively identify areas for service improvement • Uphold compliance with company and regulatory policies

Requirements:• Excellent communication skills, both verbal and written • Required High School Diploma or equivalent • 1-3 years experience in a call center setting • Strong computer skills and familiarity with system navigation • Demonstrated self-motivation and action-oriented mindset

Contribute to a diverse and inclusive work culture while supporting NTT DATA’s commitment to excellent customer service. #J-18808-Ljbffr