Customer Service Associate Saks OFF 5TH Kanata, Ahuntsic North

What This Position Is All About

Imagine helping others through their unique journey of style day to day while working with some of the most coveted luxury fashion brands on the market. You will play a vital role in creating a memorable customer experience and upholding the reputation of Saks OFF 5TH as the premier luxury‑value destination.Key Responsibilities

Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Be familiar with store inventory to provide customers with best product knowledge. Consistently greet customers and educate them on current promotions. Foster repeat business by building relationships with customers and promoting the Saks credit card.Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards. Resolve customer issues by aligning with the core values of trust, integrity, and respect. Achieve individual and store goals for sales, customer acquisition, and loyalty program participation.Participate in the ongoing maintenance of the selling floor and fitting rooms, including re‑sizing of fixtures, putting go‑backs away, executing markdowns, and signing fixtures and windows where needed. Complete the markdown process with urgency and accuracy in accordance to company standards.Participate in store programs and selling events. Maintain proper display of merchandise in the store, ensuring compliance with brand standards. Adhere to Asset Protection control and compliance procedures. Support the store’s shortage and theft awareness program through reporting methods provided by the company.Efficiently complete tasks or special projects assigned by store leadership. Qualifications&Experience

High school diploma or equivalent. Experience in a retail, customer service, or sales environment. Proven sales track record and results‑driven mindset. Competitive drive and entrepreneurial confidence to succeed. Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.Thorough knowledge of the fashion industry and a passion for sharing expertise. Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes. Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.Flexibility to work evenings, weekends, and public holidays. Natural problem‑solver who contributes to a collaborative work environment encouraging creative thinking and innovation. Expert communicator with the special ability to build strong internal and external relationships. Benefits

Benefits package for all eligible full‑time employees, including medical, dental, and vision coverage, an amazing employee discount, and other exciting perks. Information about career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers.Equal Employment Opportunity

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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