Supervisor, Housekeeping, Ahuntsic North

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. Tosee our fill list of Team Member Benefits please visit our career site: Description:As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.Boasting a prime location, HardRock Hotel&Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!Company: Hard Rock Ottawa Hotel&CasinoLocation: Ottawa, OntarioJob Type: Part Time PermanentIs this a current vacancy? Yes, this is an existing open position.Compensation:RESPONSIBILITIE S:Creates an atmosphere that induces guests to make Hard Rock Hotel&Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible.With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations.Creates a culture of high ethical standards, integrity and service at all times.Personally, assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly.Implements systems that help anticipate the needs of our guests.Seeks opportunities to improve performance and implements action plans for improvement.Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product.Works with direct reports to conduct performance appraisals and evaluates progress toward goals.Creates a culture of accountability through quality control metrics for Housekeeping performance.Ensures that all Housekeeping employees have excellent initial and ongoing training.Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).Ensures integration and teamwork for the departmentin a positive environment.Participates in quality assurance program and helps Housekeeping achieve a top-tier rating.Assure all safety policies and procedures are followed.Is responsible for completion of room projects.Account for and inventory linens and housekeeping supplies.Utilize device/HotSOSto place requests for Housemen and other departments.Is responsible for overall condition of cleanliness and functionality of room , by generating requests through HotSOS /REX.Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA/Forbes).Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution.To attend training and meetings as and when required .To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.Other duties as assigned.QUALIFICATIONS: EDUCATION AND /OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)High School diploma, GED, or equivalent required.Minimum 2 years of experience in Hotel Housekeeping role .Bilingual in Spanish preferred.ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc ):Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.Must successfully pass background check.Must successfully pass drug screening.Prior experience in the Gaming industry strongly preferred.Prior experience in Tribal Gaming preferred.Must be at least twenty-one (21) years of age.ABILITY TO:Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Must possess the ability to take charge, make improvements, build teams and make decisions.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Must possess good knowledge of computers.Must be detail oriented.Must possess excellent time management skills.Must be willing and able to work flexible hours including evenings, weekends.Must be mobile inorder to visit guest rooms, storage areas, offices and other spacesWORK ENVIRONMENT:May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.While performing the duties of this job, the employee is frequently required to stand; walk;use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.This position requires a considerable amount of physical activity; should be able to:Work a full shift standingLift/Push/Pull/Carry objects up to 50 lbs.Ability to walk, bend, kneel and climb stairs throughout full shiftAbility to work inside and outside; Subject to all weather conditions;including sun, wind, and rainAbility to work with chemical/agents as neededAbility to work in cramped quarters; between laundry and storage areasAbility to work varied hours/days, including nights, weekends, and holidays as neededAbility to operate housekeeping/laundry equipmentHearing/speech/vision/literacy ability to have one on one communication with guests and employees and to perform job functions and duties as assignedAbility to function under pressure, set priorities and adjust to changing conditionsThe Casino environment is hectic, fast- paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.Complete and adhere to specific trainingand requirements regarding BBP, PPE and Standards Execution.#J-18808-Ljbffr