Bilingual Operations Support Specialist Role, Ahuntsic North

Join LeverageTek as a Bilingual Operations Support Specialist in the Financial Services sector. This permanent hybrid role requires expertise in operational support and bilingual fluency in English and French.

You will be crucial in providing support for mission-critical systems while working with stakeholders across various channels. With a shift rotation and on-call responsibilities, your work directly impacts operational efficiency and customer satisfaction. Your role involves monitoring systems, resolving incidents, and contributing to process improvements for the organization.

Key Responsibilities:• Monitor critical systems and escalate issues effectively • Provide bilingual support to external stakeholders • Recommend and document critical decision processes • Collaborate with internal teams for optimal solutions • Participate in projects for service delivery improvements

Requirements:• 3-5 years in Operations Support or IT Service Desk roles • Bilingual fluency in English and French • Eligibility for Enhanced Reliability security clearance • Experience with mission-critical financial systems • ITIL or similar certifications preferred

Leverage your bilingual skills and operational expertise to enhance system support at LeverageTek. #J-18808-Ljbffr