Housekeeping Manager (Full-Time), Ahuntsic North

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Housekeeping Manager (Full-Time).

What is in it for you

Wonderful company culture - our colleagues are at the heart of all that we do

Food&Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Comprehensive extended health benefits package

Pay: $58,000-$60,000

Job Description Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments

Handle guest concerns and follow through on actions required

Ensure the effectiveness of all work teams through staff planning, hiring and scheduling, while adhering to budgeted productivity standards

Responsible for ensuring consistency in exceeding guest service expectations

Conduct daily inspections of guestrooms and public areas

Ensure that all Fairmont standards are in place and monitor performance against these standards

Actively participate in Guest Satisfaction initiatives

Ensure effective leadership and on-going colleague training and development

Provide regular feedback and coaching to colleagues and conduct regular performance reviews

Drive the efforts toward the achievement of improved Colleague Engagement Index results

Committed to Health and Safety in the workplace

Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained

Build strong inter-departmental relationships with peers

Ensures Lost&Found property/procedures are followed accurately and consistently

Actively participate and promote environment awareness

Involvement in special project and renovation

Other duties as assigned

Qualifications

Previous leadership experience required

Minimum two years’ experience in Housekeeping

Experience in Front Office or other operational department an asset

Proactive with a meticulous eye for detail

Excellent and proven interaction and training skills

Communication in French an asset

Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment

Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook

Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible&reliable

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity&Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

AI Disclosure We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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