Customer Value Center Representative (Laval)

Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that's building North America - we want to hear from you! ABOUT THE ROLE Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders. WHAT YOU'LL ACCOMPLISH Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable). * Main point of contact for carriers, taking care of pro-active daily calls with carriers and maintaining relationships. - Meet and exceed customer expectations in compliance with policies, practices, and procedures. - Respond timely to customer or carrier complaints with appropriate follow up, including escalation as required. - Monitor carrier performance and identify patterns for optimization potential. - Maintain real-time traffic information and stay abreast of weather forecasts. - Responsible for utilizing and managing inventory and allocation, including selection of supply. - Responsible for inputting manual bills of lading. - Collaborate with sales team, logistics team, carriers and customers. - Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours WHAT WE'RE LOOKING FOR - Education: University degree or equivalent experience. - Field of Study Preferred: Business, administration, marketing. - Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales. - Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset Additional Requirements: - Incumbent must be bilingual, English and French speaking (mandatory). - Understanding of building materials industry and product knowledge (asset). - Strong written and verbal communication skills with a high degree of accuracy. - Skills in problem solving, decision making, and multi-tasking. - Ability to maintain composure and a positive attitude in difficult situations. - Strong time and self-management skills to prioritize customer calls and tasks. - Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. WHAT WE OFFER - Flexible Health & Dental benefits coverage for you and your dependents. - A generous Pension Plan designed to support you through various stages of your career and life. - Access to voluntary programs like RRSP and TFSA for future financial planning. - Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges. - Easy access to mental health and well-being support. - Service recognition awards to celebrate your contributions. - Perks & discounts on a variety of products and services. - Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities. - Financial support for new parents beyond statutory advantages. - An inclusive and welcoming environment where everyone can be themselves. - A collaborative work culture in a supportive and team-oriented work environment - Company-provided personal protective equipment ensuring your safety and comfort on the job. BUILDING INCLUSIVE WORKSPACES At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition! Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. PROTECT YOURSELF FROM RECRUITMENT FRAUD The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Apply on Kit Job: kitjob.ca/job/2pjst6