Implementation Manager for Customer Success (Ahuntsic-Cartie …, Ahuntsic-Cartierville

Join Knak as an Implementation Manager, driving customer adoption and outcomes. Lead clients through successful onboarding and ensure they achieve maximum value from our platform.

As part of the Customer Success team, you will take charge of the end-to-end implementation process. Your role includes providing technical expertise and best practice guidance to new customers and collaborating with stakeholders to support successful project delivery. Youll monitor vital metrics to ensure client satisfaction and rapid adoption rates.

Key Responsibilities: • Facilitate onboarding for new clients, ensuring timely completion • Deliver best practice advice and thought leadership • Work with stakeholders for seamless project execution • Monitor implementation KPIs and customer experience • Leverage AI tools to enhance scaling efforts

Requirements: • 3 years in Customer Success or similar roles • Robust project management background • Excellent verbal and written communication • Proven ability to engage clients meaningfully • Familiarity with marketing tools and SAAS products

Become a key driver in delivering exceptional customer experiences with Knak. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ppq9z