Customer Service Representative, Laval

When you join East Penn Canada, you become part of a leading battery solutions provider serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by benefits and programs designed to help you thrive.

The Customer Service Representative will provide support to all divisions by playing a major role in sales and administration support for the branch. They will work closely with the Operations Manager to ensure a high level of customer service to East Penn Canada customers.

Duties&Responsibilities

Ensure a high level of support and customer service to customers by working in the role of liaison between the Sales and Operations Teams, as well as customers

Respond to customer inquiries and concerns in a timely manner and keeping customers informed of the status of their transactions

Organize and maintain all aspects of order processing for both local and national account customers

Work with Sales / Service Coordinators at Head Office to ensure all orders/transfers are completed and invoiced in a timely manner, to ensure customer service levels are maintained

Ensure all used battery pick-up requests, Bill of Ladings are printed and carrier arrangements are made

Accurately process all purchases and sales, including all required documentation to meet Company and legislative requirements

Actively participating in physical inventories and recording results.

Ensure effective and efficient support of, and administration for, the branch

Assist in Health&Safety initiatives and administration

Experience, Skills&Competencies

2+ years’ experience in a similar role.

Ability to maintain a positive and professional demeanor at all times

Exceptional telephone manner and verbal and written communication skills

Strong customer service orientation with strong follow-through to update customers with status updates, as needed

Ability to work with a sense of urgency when dealing with customer (internal and external) requests

Experience with Microsoft Office - Outlook, Word, Excel

Ability to trouble shoot, identify and resolve issues in a timely manner

Calm under pressure, during problem-solving

Superior attention to detail, organization, multi-tasking and prioritizing skills

Warehouse or related experience

Automotive or Industrial battery experience an asset

Other Considerations

Background checks including criminal checks and employment references will be requested.

Join a team within the battery industry that values your contributions and invests in your long-term success. This is 100% on-site position.

“What Powers You” matters. Here’s how we support our corporate and support teams:

Competitive compensation with results-based rewards and annual merit increases tied to performance

100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days to support your health and wellbeing Profit sharing and deferred profit-sharing programs to support long-term financial planning

Career growth opportunities, with many roles across our four divisions filled through internal promotions

Industry leading training and development, including inhouse learning opportunities and tuition reimbursement to support continued growth‑leading training and development, including in‑house learning opportunities and tuition reimbursement

A collaborative, team based work environment where contributions are recognized and valued‑based work environment where contributions are recognized and valued

Employee discounts on batteries, plus access to exclusive deals on popular brands

Application Process:

Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.

All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility and Inclusion:

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.