Intern Global Customer Care Operations, Ahuntsic North

Location You must be in the Ottawa, Canada office at least three days a week.

Term Duration This is a full-time, 12-month position, starting Month Year.

Co‑op / Intern Eligibility This position is open to co‑ops and interns. To be eligible, you must be currently enrolled in full‑time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation Range $19.46-$28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Vacancy Status This is an existing job vacancy.

What you will do

Support operational processes across community management, knowledge management, order fulfillment, and support programs.

Document and update internal workflows, knowledge base articles, and process guides.

Assist in the implementation of engagement and content programs within the community.

Monitor community activity and assist with case triage, tagging, and issue documentation.

Collaborate on content planning, including maintaining calendars and publishing updates.

Conduct research and gather insights to support operational improvements and content strategy.

Assist with data entry, tracking, and reporting of key operational metrics and activities.

Perform additional projects and tasks in support of team objectives.

What we are looking for

Enrolled in a post‑secondary diploma or degree program in business, communications, operations or a related discipline.

Strong organizational and time‑management skills, with attention to detail.

Experience or interest in customer service, support operations, and digital communities.

Comfortable working with data, tracking progress, and documenting processes.

Ability to think critically, take initiative, and work collaboratively.

Strong communication skills—written and verbal.

Willingness to learn new systems and tools (e.g., Salesforce, Excel, and project‑management tools).

Benefits People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

Flexible vacation and Kinaxis Days (company‑wide days off).

Flexible work options.

Physical and mental well‑being programs.

Regularly scheduled virtual fitness classes.

Mentorship programs, training, and career development.

Recognition programs and referral rewards.

Hackathons.

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