Assistant Department Manager, Operations, Ahuntsic North

SAIL

is a Canadian company offering the widest selection of top brands in outdoor, camping, hunting, and fishing products across its stores in Québec and Ontario.

SAIL Ottawa

is looking for an

Assistant Operations Manager

to play a key role in operational efficiency and the customer experience within the store.

Reporting to the Department Manager, you act as a trusted right-hand and a hands‑on leader for your team. You play a key role in driving operational performance while serving as a reference in customer service and sales.

Your responsibilities Operations and customer service

Ensure compliance with the Explore+ program, transactional policies, as well as exchange and return policies

Act as a reference for department standards and policies, including customer service and health and safety

Promote and develop a strong customer experience culture

Support the Department Manager and ensure follow-up on directives in their absence

Warehouse and logistics management

Coordinate warehouse operations, from product receiving to in-store availability

Ensure timelines for processing and product availability are met

Organize the warehouse to remain functional, efficient, and safe, even during peak periods

Team leadership and performance

Mobilize, coach, and develop team members

Share the vision of the company and the management team

Structure and organize work to ensure department objectives are achieved

Contribute to achieving key performance indicators (KPIs)

Your profile

Put the customer first

Be a reference in customer service, sales, and product knowledge

Build authentic relationships with team members

Drive results and engage your team in achieving goals

Demonstrate adaptability and act as a change agent

Ensure effective execution of plans and priorities

Thrive in a fast‑paced environment where timelines are tight

Why choose SAIL?

A strong and growing Canadian company

A people‑focused culture built on collaboration

A recognized leader in the specialized outdoor industry

An environment that promotes knowledge sharing and continuous development

Benefits offered

Competitive employee discount program

Partner discounts

Employee and family assistance program (EFAP)

Ongoing training

Group insurance plan (50% paid by the employer)

3 weeks of vacation

Sick days

Years‑of‑service recognition program

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