Senior Customer Experience Associate Ottawa, Ahuntsic North

Elevate customer satisfaction as a Senior Customer Experience Associate at Scotiabank in Ottawa. Leverage your banking knowledge to empower clients and enhance their financial journeys.

At Scotiabank's Bank&Fourth Branch, you will assist customers through proactive support and expert guidance. This senior role focuses on simplifying complex financial information and achieving branch targets while fostering strong customer relationships. You will play an essential role in promoting digital banking services and fulfilling simple sales opportunities.

Key Responsibilities:• Lead lobby activities to address customer needs • Fulfill basic sales opportunities, like account openings • Guide clients on mobile banking applications • Foster and maintain solid customer relationships • Simplify complex financial concepts for clients

Requirements:• Proven banking experience is strongly preferred • Strong sales and financial advisory background • Proficient in digital banking applications • Flexible work schedule is necessary • Excellent interpersonal skills and professionalism

Become a vital part of Scotiabank's efforts to enhance customer service excellence in Ottawa. #J-18808-Ljbffr