Senior Customer Experience Role Ottawa, Ahuntsic North

Drive customer satisfaction at Scotiabank as a Senior Customer Experience Associate in Ottawa. Your goal is to empower clients through outstanding support and expert banking knowledge. Located at the Bank&Fourth Branch, we are looking for a dynamic professional passionate about customer service and financial solutions. You will play a crucial role in assisting customers, achieving branch targets, and providing expert guidance on digital banking services. Your contributions will make a significant impact on their financial journeys.Key Responsibilities

Lead lobby activities to assist and triage customer needs Fulfill simple sales opportunities, including account openings Guide clients in utilizing mobile banking applications Build and maintain solid customer relationships Simplify complex financial information for clients Requirements

Proven experience in banking is highly beneficial Strong background in sales and financial advice Proficient with digital banking tools Flexibility in work schedule Excellent interpersonal skills and professionalism Achieve exceptional service delivery and develop rewarding customer relationships at Scotiabank's Ottawa branch.

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