Finance Customer Service Representative Hybrid, Ahuntsic North

Elevate your career with CBC/Radio-Canada as a Finance Customer Service Representative in a hybrid work model. Leverage your bilingual skills in English and French to assist customers effectively.

This temporary, full-time role in Ottawa is focused on managing multi-channel customer interactions, documenting issues, and providing clear, accurate information. Ideal candidates will have two years of customer service experience and a finance background is a plus. You will be tasked with understanding customer needs while adhering to corporate policies and procedures.

Key Responsibilities:• Manage customer inquiries via phone and email • Document interactions in the ticketing system • Provide accurate information using various tools • Assign tickets to appropriate support teams • Engage customers positively to build trust

Requirements:• Fluently bilingual in English and French • Minimum two years of customer service experience • Familiarity with call routing and ticketing systems • Strong communication and problem-solving skills • Experience with ERP systems like SAP or Oracle

Utilize your customer service expertise and bilingual skills with CBC/Radio-Canada to foster positive customer relationships in finance. #J-18808-Ljbffr