Service Manager - Water Treatment, Nisku

Company Overview Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Location Evoqua, a Xylem brand - 3420 13 Street Unit 1-5 Nisku, AB T9E 1K7

Position Summary The Service Manager (Wastewater Treatment) provides both tactical and strategic leadership to a team of field service professionals at a large, 24/7 operating site in Fort Saskatchewan. This role is accountable for talent attraction, retention, engagement, performance management, and employee development. The Service Manager plays a key role in departmental leadership, contributing to budget development, managing expenses, and actively participating in workforce planning. This position is responsible for addressing and resolving employee relations matters and translating customer requirements into actionable workforce strategies and objectives. Manager provides onsite visibility into KPIs and operational metrics, offers informed input to management, and demonstrates strong second-level leadership capabilities. The Service Manager effectively applies all technical and operational standards, leverages region-wide resources, and collaborates with stakeholders to drive successful outcomes for both customers and the business. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites. Position will be Hybrid until the customer plant is commissioned, then transition to Onsite.

Area of Focus Construction to Commissioning of this job site.

Core Responsibilities

Create and maintain a safe working environment and culture within the organization

Take care of company property

Define and drive proactive customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrate high impact culture through innovation, accountability and empowerment

Respond quickly to customer issues

Operate and strategize management tasks

Make decisions impacting divisional and cross-functional commercial span of control

Ensure cost/revenue supports the financial goals of the P&L

Provide proactive direction to commercial teams to ensure service center objectives are achieved

May act as direct supervisor to sales and other commercial colleagues

Demonstrate leadership behaviors across organizational boundaries: candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements

Some travel required - mainly Nisku&Fort Saskatchewan area

Driving Requirements

Driver Application for Employment

Motor Vehicle Report (MVR)

Copy of Driver's License

Copy of Medical Certificate

Forms:

Driver Disclosure and Release

Employee Applicant Drug and Alcohol Statement

FMCSA Certificate of Awareness

Driver Certificate of Violations

Driver Statement of On Duty Hours Road Test

Education Requirements

Bachelor’s degree: Civil, Mechanical or Electrical engineering

Experience Requirements

Ability to obtain all required customer clearances (TWIC, DISA, etc.)

Industrial or commercial process water experience required - Water Treatment Plant Experience (Preferred)

5 to 7 years of technical work experience or 3 years of industry specific experience

Combined with 3 years of leadership/management experience

Clean driving record

Skill Requirements

Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

People management - approximately 16 employees

Ability to communicate up/down/across

Ability to lead and motivate teams

Demonstrates critical thinking and complex troubleshooting to guide and advise team members and customers

Ability to defuse situations at a customer or internal issue

Salary and Benefits The estimated salary range for this position is $100,000 to $130,000, Annual bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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