Service Manager (Camrose)

Overview We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a solid understanding of Powersports and Marine repair, and a passion for delivering exceptional service. As a Service Manager, you will be responsible for managing daily operations, leading a team of technicians, and driving sales through effective upselling techniques. Responsibilities - Service writing and communication with customer at time of drop off & pick up. - Assisting the customer with loading/unloading their unit. - Counter discussion with the customer to determine if we can/should take their unit in to work on. Pending make, year and condition. - Ensuring the parts required for repairs are accounted for & organized from the parts department and ready for the technicians. - When parts need to be ordered, making sure the list gets to the parts person and submitted. - Verifying we have the appropriate manuals to complete the repairs. - Ensuring the finished work order is complete: - All parts used are accounted for on work order. - All time is accounted for on work order. - Contacting the customer. - Be available to explain the work order to the customer should that be requested. - Warranty Process - Responsible for submitting & processing all warranty claims with manufacturers. - Responsible for ensuring that all parts return requests are completed and sent by the parts person. - Ensuring the parts/service department is kept clean and organized. - Ensuring technicians are on task and on schedule. - Must have the ability to adapt to a seasonal work workplace. - The skill to reorganize scheduling in the short term to achieve sales goals or urgent service tasks. - Invoicing on the computer. - Working with sales department to quote out accessory jobs on bills of sale. Examples, handlebars, Stage 1, blades, trolling motors, props. Qualifications - Strong mechanical knowledge with a background an asset - Excellent customer service skills with the ability to communicate effectively with clients and team members. - Experience in cash handling procedures is an asset - Demonstrated ability to drive sales through effective upselling techniques. - Strong organizational skills with attention to detail in managing operations. - Ability to work in a fast-paced environment while maintaining composure under pressure. Join our team as a Service Manager where you can make a significant impact on our service operations while contributing to customer satisfaction and business growth. Job Type: Full time Flexible language requirement: - French not required Work Location: In person Apply on Kit Job: kitjob.ca/job/2ou0pd