Service Manager (Camrose)

Service Manager Are you interested in relocating? And looking for a quiet, friendly city with plenty of opportunity? We are looking for an exceptional Service Manager to join our team in Camrose, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis. What makes the role exciting and what does it involve? - Responsible for overseeing the operations of the service department, which includes, but not limited to: - Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians); - Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions; - Reviewing service department metrics, department goals and financial objectives. - Managing expenses; - Creating annual budgets, in collaboration with the Branch Manager; - Developing marketing plans to support the department with reaching monthly and annual budgets; - Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and, - Handling client concerns. - Conducting final reviews of work orders for accuracy and quality assurance. - Managing the submission of warranty claims as per manufacture guidelines. - Scheduling and assigning work to Service Technicians, as appropriate per skill level. What are we looking for? - Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required. - Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required. - Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required. - Good understanding of service department metrics and financials would be helpful. This is something we can teach! - Great coaching skills and able to effectively motivate a team to achieve department goals. - Client satisfaction focused, while also balancing the interests of the company. Why work for Agriterra? - A competitive base salary, with a quarterly incentive program - A excellent benefits package - An RRSP matching program - A great company culture, you’ll get to work with a lot of amazing people! - Tenure bonuses #J-18808-Ljbffr Required Skill Profession Management & Operations Apply on Kit Job: kitjob.ca/job/2pddxx